Hello

How do I place an order?

You must first create an account. Once your logged into your account you can place your order from there.

Does each order go out in a box?

All orders are shipped in a black jewelry box..

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Payment FAQ's

Which payment method do you accept?

We accepts all major credit cards/debit cards, as well as paypal.

When I enter my payment information is it secure?

At Treasure Chest, complete security for customer transactions is our primary concern. All information provided by you is securely transmitted to us using via a 128-Bit SSL security, the standard method accepted industry wide for your payment. Your information is 100% secure and confidential.

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Return FAQ's

What's your return policy?

We do have a 15 day return policy to assist our customers on items in our diamond, gold and silver lines. We currently do not charge any restocking fee for items below $2000 but we have the right to charge up to a 30% restocking fee. Shipping charge are not refunded. All returns must be in the same condition as shipped. Returns are processed within 3-5 days after we receive a return.

How do I process a return?

Log in to your account and send us an email regarding returns at info@treasurechest.online

Once approved, we will send you return label. Refund will process minus the shipping costs.

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Shipping FAQ's

How long does it take to ship orders?

All of our gold and silver lines are in stock and ship within 1-2 business days. Our diamond lines ship within 5-7 days depending on the item. If you need an item in a rush, give us a call and we’ll try to assist you. Please note the day you place the order does not count as the first business day. Example if you place an order on Monday we will ship your order on Tuesday or Wednesday if we have a 1-2 business day shipping on that product. . If you order on Friday we will ship on Monday or Tuesday if we have a 1-2 business day shipping on that product. We are closed weekends.

How much does shipping cost?

Shipping options are as follows: USPS 1st class: $5.50 (insurance included) USPS Priority: $9.95 (insurance included) UPS 2nd Day: $20 (insurance included); UPS Overnight: $26 (insurance included); International: USPS 1st class: $12 (insurance included);USPS Priority International: $45 (insurance included); USPS Priority Mail Express International $65(insurance included); International UPS ::$70 (insurance included) *Insurance covers the wholesale value of the products purchased from us and not the retail value.

How do I track my order?

We will send you the tracking number when your order ships. You can also track it by logging into your account.

Which carrier does your company use to ship?

UPS and USPS is our preferred shipping choice for all domestic and international shipments.

Can I place an order if I am outside USA?

Yes we ship internationally. Customers will be responsible for all duty and taxes imposed by their country if any. International shipping charges will be applied to all orders. Please see shipping section for different shipping methods and rates.

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Product FAQ's

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Do you provide appraisals for your diamond products?

We do for diamond jewelry products with the wholesale cost of $2000 or more.

Does your prices change daily?

Prices do change with market fluctuations. All prices on the site are reflective of current prices.

How often to you change your collection?

We try and keep our collection fresh and current and therefore keep adding new products periodically.

Are your diamond weights exact?

Under FTC regulations, all jewelry manufacturers must disclose their total weight ranges. Our vendor complies with all relevant FTC regulations. 1/10ct means » .09ct to .12ct 1/8ct means » .11ct to .14ct 1/6ct means » .14ct to .17ct 1/5ct means » .17ct to .22ct 1/4ct means » .22ct to .27ct 1/3ct means » .28ct to .35ct 3/8ct means » .36ct to .41ct 1/2ct means » .45ct to .55ct 2/3ct means » .61ct to .68ct 1ct means » .94ct to 1.04ct 1½ means » 1.42ct to 1.55ct 2ct means » 1.90ct to 2.05ct 3ct means » 2.90ct to 3.05ct 4ct means » 3.90ct to 4.05ct 5ct means » 4.90ct to 5.05ct 6ct means » 5.90ct to 6.05ct

What is your stance on Conflict Diamonds?

Our vendors are dedicated to providing high quality diamonds to our resellers taking into account ethical values.  We too share the public's concern regarding conflict diamonds. Here at Treasure Chest we purchase our diamonds only through respected, legitimate channels. 

Are all your items stamped?

Yes all of our products are stamped with the corresponding metal and manufacturers logo.

What is Rhodium?

Rhodium plating is a special process that gives silver jewelry a more vibrant, deeper look and makes it appear brighter, richer and more lustrous.

Is 925 stamped on all sterling silver items?

Yes all of our sterling silver items are stamped with 925 as required by the law.

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Services FAQ's

Do you have a store or showroom that I can come in and purchase or see your line?

No, we do not have a store or showroom. We sell everything over the internet only. This allows us to keep our overhead as low as possible in turn providing our customers the lowest prices & best service.

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